Store Policies

At Gayle Gaston Jewelry, we want you to be satisfied with your purchase and to visit us over and over again for all your fashion jewelry needs. You've asked for reliable shipping, so we partner with FedEx for all our shipping needs and give you the opportunity to ship Ground, 2nd Day Air, or Next Day Air.  We even offer FREE FedEx Ground shipping when your purchase is over $200! For convenience in making purchases, you can either use your VISA or MasterCard directly, or you can pay through PayPal for even more convenience and use your VISA, MasterCard, AmericanExpress or Discover card. If we can help in any way, please let us know. Thanks for being the most important person in the world!

Shipping/Delivery Policy

ALL PACKAGES ARE SHIPPED VIA FEDEX.
The estimated delivery time within the United Sates is normally 7 to 10 business days from time of order. Please expect a 24 to 48 hour period for order processing. If an item is not in stock, you'll be notified by phone or email. If anything is on back-order, and we have other ordered items in stock, we can send out what we have immediately. We'll contact you when the back-ordered items arrive and ship them to you.  You will be charged immediately after you submit you payment information.  All FedEx deliveries must be made to a verifiable and physical street address. We do not ship to P.O. Boxes.  If your order is being delivered to an office building, apartment complex, or similar facility, or to a public institution such as a hospital, hotel, school, etc., the carrier may accept the signatures of mailroom employees, receptionists, and similar administrative personnel upon delivery. Upon signature or acceptance by such personnel, we shall be deemed to have fulfilled our entire delivery obligation for your order. We are not responsible for lost or stolen items delivered in accordance with the delivery practices noted above.

DOMESTIC SHIPPING
FOR ORDERS LESS THAN $100, CHARGES USUALLY VARY FROM $6 TO $25 AND ARE CALCULATED ACCORDING TO YOUR LOCATION, WEIGHT AND VALUE OF YOUR ORDER.   All orders are shipped from California. West coast shipping prices are on the lower end and East coast on the higher end.

Return and Exchange Policy

Our main concern at GAYLE GASTON JEWELRY is to provide prompt and quality customer service. Please report any imperfections or discrepancies within 24 hours of receipt.  Jewelry items damaged in shipping can be returned up to 15 days from date of invoice for repair or replacement. All other returns thereafter will be charged for repair including freight.

To qualify for an exchange or credit, items must be returned in their original, unused condition, in their original boxes and with all paperwork, parts and accessories within 15 days from the shipping date. “New and unused” means that there are no scratches, marks, or blemishes on the item; tags and protective stickers have not been removed; there are no signs of wear on the product or the case; and the product must not have been sized or altered in any way. Note that dings and scratches will happen even if an item has only been worn for a few hours. We cannot accept a return of any item with any indication that it has been used, thus we will return such items to you. If you reject that return shipment, GAYLE GASTON JEWELRY  reserves the right to liquidate the inventory and withhold your credit and all related costs. Return shipping must be paid by the customer. All returned items are subject to GAYLE GASTON JEWELRY inspection and acceptance and a 15% re-stocking fee.

All items being returned for exchange or credit must have a RA number. Please request a Return Authorization (RA) number prior to returning the item. You may request an RA number by calling (888) 449-0210 or sending an email to info@gaylegaston.com.  Any item returned without an RA number will not be accepted and sent back at the buyer’s expense.

All returned items must be shipped to us via UPS or FED EX and must be insured. WE are NOT responsible for packages lost in transit, and therefore, require packages to be sent insured, so if a package is lost, your investment is protected. We will not be held responsible for any packages sent via any other means other than the listed method. Please insure all returned items for the full invoice amount and ship to:

GAYLE GASTON JEWELRY.
4707 Irvine Avenue
North Hollywood, CA  91602

A one time exchange for another item having the same price plus shipping charges. The shipping charges on the original order are also deducted from the amount available for exchange. A replacement item is shipped only when the new and unused original item has been received and has successfully passed inspection.

CREDIT
Once we receive your return item (within 15 days of shipment date and received back) and verify the condition of the return item, we will issue a credit for your full purchase price excluding shipping, handling, insurance and restocking fees. This coupon, which is valid for one year from the date it is issued, may be applied as a credit towards a single future purchase of equal value from GAYLE GASTON JEWELRY.

REFUND POLICY
No refunds will be issued on any items. However, we allow a one-time exchange on items within 7 days of original shipping date or we will issue a credit for your full purchase price excluding shipping, handling, insurance and re-stocking charges.

CANCELLATION POLICY
Orders cancelled during the processing stage can be cancelled prior to shipping, however, a 15% re-stocking fee will be levied with a 85% return issued.  Orders that have already been shipped cannot be cancelled and will need to be returned.  Please see return & refund policy for details.

Sales Tax

State law requires that retailers collect sales tax in states in which they are resident. GAYLE GASTON JEWELRY is a resident in California, so we are required to charge applicable taxes for purchases shipped in California.

Warranty Information

WARRANTIES ONLY COVER MANUFACTURER DEFECTS AND WILL NOT COVER ANY PHYSICAL DAMAGE CAUSED BY THE USER.  Please report any imperfections or discrepancies within 24 hours of receipt.

Jewelry items damaged in shipping can be returned up to 15 days from date of invoice for repair or replacement.

All FREELOOK timepieces are sold with the manufacturer’s warranty valid for a period of 2 years against any lack of conformity. The warranty does not cover the battery, the lens and the band. The manufacturer will, within the warranty period, repair the movement of the timepiece free of charge if such movement proves to be defective in material or workmanship under normal use.

The warranty does not cover damages arising from impact, batteries, straps, bracelets, buckles, finishes, cases, or crystals. It also does not cover damage or defects arising from normal wear, overhauls, maintenance, scratches, accidents, misuse, any alterations, service or repair performed by any party other than the manufacturer. Automatic watches are less precise movements than quartz watches. Both watches will need overhauls if not keeping time within predefined parameters. Overhauls are not covered under the warranty. Damages caused to a timepiece arising from water or moisture, are not covered under the warranty. Warranties are not transferable. Opening the back casing of the watch by uncertified watchmakers voids all warranties.

ALL XANADU timepieces are sold with the manufacturer’s warranty valid for a period of 1 year against any lack of conformity. The warranty does not cover the battery, the lens and the band. The manufacturer will, within the warranty period, repair the movement of the timepiece free of charge if such movement proves to be defective in material or workmanship under normal use.

Disclaimer

GAYLE GASTON JEWELRY  is not a manufacturer; we are a reseller of high quality jewelry. Even though some of the products sold on our catalog may look similar to those sold by famous designers, they are not made by any famous designer. We sell affordable original designs as well as reproductions of popular designs found in the public domain, or adaptations of designs that are comparable in quality and to products sold by famous designers and manufacturers.